Start by checking your internet connection and confirming that you are using the same email address and sign-in method you used when creating the account.
Reset an email password
- Open the Cadenso sign-in screen.
- Select Reset password.
- Enter the email address for your account.
- Follow the link in the reset email and choose a new password.
Check spam or junk mail if the reset message does not arrive. Request one new reset email and use its latest link, because an older link may have expired.
Sign in with Google
Select Sign in with Google and choose the same Google account you originally connected to Cadenso. A Google-based account may not have a separate Cadenso password, so resetting a password is usually not the right recovery path.
If Google returns to Cadenso without signing you in, retry after closing the sign-in screen. On iOS or Android, also confirm that Cadenso is allowed to open the browser and return to the app.
Still cannot sign in
Contact support from the email address associated with the account. Include the platform, approximate time, sign-in method, and exact error message. Never send your password, Google credentials, or a reset link.